Terms & Conditions

E–Basket KSA is a company incorporated in Riyadh, Saudi Arabia.

This Privacy Policy describes how E – Basket KSA collects, processes uses and discloses your personal information as a data controller, when you contact us, use our services or interact with our platforms including websites and mobile apps (together "Platforms").

WHAT THIS POLICY FOR

We are bound to meet the highest standards when it comes to how we collect, use and protect your personal information, and have accordingly developed this Privacy Policy (the “Policy”), which:

• sets out the types of personal information we collect
• explains how and why we collect and use your personal information
• explains when and why we may share personal information within E-MART and with other organisations
• explains how we protect the personal information we collect
• explains the rights and choices you have in relation to your personal information

This Policy applies if you use our services (referred to in this Policy as “our Services”). Using our Services means:

• Buying /Ordering services or products from any of our subsidiaries over the phone and online
• Using any of our platforms, including websites (“our Websites”), or mobile applications (“our Mobile Apps”)
• Being a member of any of our loyalty schemes (Reward programs)
• Taking part in our promotions & competitions and registering to receive our newsletters and offers

This Policy also applies if you contact us or we contact you about our Services.

SOCIAL MEDIA

We operate channels, pages and accounts on some social media sites to inform, assist and engage with customers. We monitor and record comments and posts made on these channels about us so that we can improve our services.

E – Basket KSA is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.

PERSONAL INFORMATION

When you register to our services, we may collect:

• Your personal details, including your postal and billing addresses, email address(es), phone number(s), date of birth, gender, and passport or ID number
• Your account login details, such as your username and the password (encrypted) that you have chosen; and
• Your interests, preferences and other profiling information

When you shop with us online, browse our Websites, use our Mobile Apps, we may collect:

• Information about your online purchases (for example: what, when, where you ordered/bought and how you paid)
• Information about your current location and the device used with the IP address
• Information about your online browsing on our Websites, Mobile Apps and public networks and information about when you click on one of our adverts
• Transaction information, including online purchases you earn points for and how you use your points, coupons, and vouchers within our subsidiaries or with other partners

When you contact us or we contact you or you take part in promotions, competitions, surveys or questionnaires about our Services, we may collect:

• Personal information you provide about yourself
• Your feedback and contributions to customer surveys and questionnaires

PERSONAL INFORMATION USED FOR

We use your personal information to provide the services you have requested, including:

• Processing your orders and refunds
• Managing the accounts you hold with us

This is so we can provide the services to you in line with our contractual obligations to you.

PERSONALISED PREFERENCES

We may use your personal information to forward the marketing messages. Where necessary we will obtain your consent first. We may use your personal information for this purpose in the following ways:

• Using your online purchases to help us better understand you as a customer and provide you with our personalized offers and services;
• Providing you with relevant marketing communications (including by email, post, telephone, SMS, or online advertising), relating to products and services we offer
• Invite you to take part in and manage customer surveys, questionnaires and other market research activities carried out by E – Basket KSA

It is in our legitimate business interests that we will be able to provide you with appropriate responses and provide you with notice about our services.

Manage and improve our day-to-day operations

We analyse information about how you use our services to:

• Manage and improve our Websites and Mobile Apps
• Help to develop and improve our product range, services, information technology systems, know-how and the way we communicate with you;
• Detect and prevent fraud or other crime.

It is in our legitimate business interests to use the information provided to us for this purpose, so we can understand any issues with our services to improve it.

SERVICE PROVIDERS

We work with carefully selected Service Providers that carry out certain functions on our behalf. These include, for example, companies that help us with technology services, storing and combining data, processing payments, and delivering orders. We only share personal information that enables our Service Providers to provide their services.

Some of the Service Providers we work with operate online media channels, and they place relevant online advertising for our products and services, as well as those of our suppliers and our Retail Partners, on those online media channels on our behalf. For example, you may see an advert for our products and services when you use a particular social media site.

SECURITY

We are committed to secure your personal information from unauthorized access and usage. However, no internet-based site is fully secured and we cannot be held responsible for any unauthorised or unintended access that is beyond our control.

RECORDS

We keep records for as long as required to a) manage purchases, bookings, memberships and provide the other relevant products or services anticipated by this Privacy Policy, including keeping you up-to-date with our marketing b) personalise the products, services and communications with you c) comply with the applicable record retention legal requirements. When deciding how long to keep your personal information after our relationship with you has ended, we take into account our legal obligations and regulators' expectations.

If you wish to request that we no longer use your information to provide you services, contact us at noreply@ebasketksa.com